Terms of Service

1. This agreement

These terms govern your use of AIVM Brain. By creating an account or using the service, you accept them. If you are accepting on behalf of an organisation, you confirm you have authority to bind it, and “you” means that organisation.

2. The service

Brain connects to tools you already use, indexes the content you point it at, and lets you and your AI agents ask questions about it while respecting the permissions those tools enforce. It records access so you can prove what was seen.

We may change or discontinue features. Where a change materially reduces functionality you rely on, we will give reasonable notice.

3. Accounts

• You must be at least 16 and legally able to enter a contract.
• Provide accurate information and keep it current.
• You are responsible for activity under your account and for keeping sign-in links, agent keys and API credentials secure.
• Tell us promptly if you believe a credential has been compromised.
• An organisation administrator may control workspaces, membership, roles and content within their organisation.

4. Acceptable use

You must not:

• Connect or upload content you have no right to use, or that infringes anyone’s rights.
• Use Brain to break the law, or to store or distribute unlawful material.
• Attempt to bypass access controls, permissions or usage limits, or access another tenant’s data.
• Probe, scan or attack the service, or interfere with its operation.
• Reverse engineer the service, or resell or rent access except through features we provide for that purpose.
• Use the service to build a competing product.
• Use automated means to extract data beyond what the API permits.

We may suspend access for a serious or repeated breach, and will tell you why where we lawfully can.

5. Your content

You keep all rights in your content. You grant us a limited licence to host, copy, process, transmit and display it only to the extent needed to run the service for you — indexing it, extracting text, building your knowledge graph, and generating answers.

We do not use your content to train AI models, and we do not use it for advertising.

You are responsible for having the rights and permissions needed for the content you connect, including where it contains other people’s personal data.

6. Connected sources

When you connect a third-party source, you authorise us to access it on your behalf using the permissions you grant. Your use of that third-party service remains governed by its own terms.

Brain aims to respect the permissions a source already enforces. You are responsible for deciding what to connect and who in your organisation can reach it. Disconnecting a source revokes our stored credentials and stops further syncing; content already imported remains until you delete it.

We are not responsible for a third-party service’s availability, or for changes it makes to its API or permission model.

7. Agents and API access

You may connect AI agents and clients through our API and MCP endpoint. An agent key acts strictly as the member who issued it and can never reach more than that member can.

You are responsible for the agents you connect and for everything done with your keys. Keys can be rotated or revoked at any time, and you should revoke any key you no longer control.

8. AI output

As between you and us, you own the output generated from your content. Similar output may be generated for other users from their own content.

9. Plans and billing

• Paid plans are billed in advance on the cycle shown at checkout, and renew automatically until cancelled.
• Prepaid credits are consumed by usage. Unless stated otherwise they are non-refundable and may expire as described at purchase.
• Where you supply your own model provider key, that provider bills you directly and we are not party to it.
• Seat changes are prorated. Cancelling stops future renewals; it does not refund the current period unless the law requires it.
• Prices may change with reasonable notice, taking effect at your next renewal.
• You are responsible for applicable taxes.
• We may suspend a materially overdue account after notice.

10. Availability and beta features

We aim for high availability but do not promise uninterrupted service unless we have agreed a separate service level with you in writing. Maintenance, third-party outages and events outside our control can interrupt it.

Features marked beta, preview or experimental are provided as-is, may change or be withdrawn, and should not be relied upon in production.

11. Intellectual property

We own the service, its software, design and documentation, and all rights in them. These terms grant you a limited, non-exclusive, non-transferable right to use the service while your account is in good standing — nothing more.

If you send us feedback, we may use it without obligation or compensation. We will not identify you as its source without your permission.

12. Confidentiality

Each party may receive confidential information from the other. Neither will disclose it except to those who need it and are bound by similar obligations, and each will protect it with at least reasonable care. This does not cover information that is public, independently developed, or lawfully received from a third party.

13. Disclaimers

Except as expressly stated, the service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the service will be uninterrupted or error-free, that defects will be corrected, or that AI output will be accurate or complete.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

14. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused.

Our total aggregate liability arising out of or relating to these terms is limited to the greater of the amounts you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars.

These limits apply even if a remedy fails of its essential purpose, and do not apply to the exclusions in section 13.

15. Indemnity

You will defend and indemnify us against claims, damages and reasonable costs arising from your content, your use of the service in breach of these terms, or your violation of law or of a third party’s rights. We will tell you promptly of any such claim and let you control the defence, provided any settlement does not impose obligations on us.

16. Termination

You may stop using the service and delete your account at any time. We may suspend or terminate access for material breach, or if required by law, with notice where practicable.

On termination your right to use the service ends. You should export anything you need first; we may delete your content after a reasonable period. Sections that by their nature should survive — ownership, confidentiality, disclaimers, liability, indemnity and governing law — continue to apply.

17. Changes

We may update these terms. For material changes we will give notice by email or in the product before they take effect. Continuing to use the service after that means you accept the updated terms. The date at the top of this page always reflects the current version.

18. Governing law

19. Contact

Questions about these terms: legal@aivm.io. For privacy matters see our Privacy Policy.