Terms of Service — Brain by AIVM
Provider: ChainGPT AI S.A., a company incorporated in the Republic of Panama ("AIVM", "we", "us").
Effective date: 20 June 2026.
Last updated: 20 June 2026.
1. The service
Brain by AIVM ("the Service") is a governed knowledge layer for organizations. It ingests documents
and connected sources you authorize, answers questions and runs agents over that content through an
access-governed gateway, and records a content-blind audit trail of who asked what and what was
disclosed. You access the Service through the web application, the command-line installer, and the
agent endpoints.
2. Accounts and access
2.1 You must be authorized to bind your organization to these Terms. Each organization ("Tenant") is
isolated from every other Tenant.
2.2 Access is granted to named members by your administrators. You are responsible for the actions of
your members and for keeping invite tokens, agent keys, and credentials confidential. Agent keys and
invite tokens are shown once; treat them like passwords.
2.3 Production authentication is via your identity provider (SSO). Demo or evaluation environments may
use a stub login over fictional data and carry no confidentiality commitment.
3. Your content
3.1 You own your content. Documents, connected-source data, and the answers derived from them
("Customer Content") remain yours. We claim no ownership.
3.2 You grant us a limited license to process Customer Content solely to provide the Service to you —
to ingest, index, govern access, synthesize answers, and maintain the audit trail.
3.3 You are responsible for having the rights to ingest the sources you connect, and for the lawful
basis to process any personal data they contain.
4. Acceptable use
You will not: (a) upload content you lack the right to use; (b) attempt to bypass the access-governance
or tenant-isolation controls, or access another Tenant's data; (c) probe, scan, or load-test the
Service without written permission; (d) use the Service to build a competing product by systematic
extraction; or (e) use the Service unlawfully. We may suspend access for a material breach.
5. AI-generated output
5.1 The Service synthesizes answers from your authorized content using a language model you select
(including a deterministic offline mode, a hosted model, or your own). Output can be incomplete or
wrong. Do not rely on it as legal, financial, medical, or other professional advice, and review it
before acting on it.
5.2 The Service answers only from content the asking member is authorized to see and discloses when
relevant material was withheld. It does not guarantee that every access policy you intend is correctly
configured — you are responsible for your policy configuration.
6. Service changes, availability, and beta features
The Service evolves. We may change features with notice for material reductions. We aim for high
availability but do not warrant uninterrupted service. Features marked beta or evaluation are provided
as-is and may change or be withdrawn.
7. Fees
Fees, billing cycles, and any applicable taxes are as set out on our pricing page or in your order. A free tier is available. Paid plans renew for the term you select unless cancelled before the renewal date, and fees are non-refundable except where required by law. If an invoice is overdue, we may suspend access after reasonable notice. We may change pricing for future terms with notice; changes do not affect a term you have already paid for.
8. Confidentiality and security
We maintain administrative, technical, and organizational safeguards described in our [Privacy Policy]
and security documentation, including per-Tenant isolation and a tamper-evident audit ledger whose
integrity hash-chain binds only cryptographic digests and metadata of governed events — never an answer
body. Query text may be retained as a display-only audit field (excluded from the integrity chain and
suppressible via digest-only mode), as described in the Privacy Policy. No method of transmission or
storage is perfectly secure.
9. Warranties and disclaimers
Except as expressly stated, the Service is provided "AS IS" and "AS AVAILABLE" without warranties of
any kind, to the maximum extent permitted by law. We do not warrant that output is accurate or fit for
a particular purpose.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special,
consequential, or punitive damages, or lost profits or data. Our aggregate liability arising out of the
Service is limited to the greater of the fees you paid for the Service in the twelve months before the
event giving rise to the claim, or USD 100.
11. Indemnity
Each party will defend and indemnify the other against third-party claims arising from its own breach of these Terms or its violation of law. You will indemnify us against claims arising from the Customer Content you connect or your rights to use it; we will indemnify you against claims that the Service itself infringes a third party's intellectual-property rights. These obligations are conditioned on prompt written notice of the claim and reasonable cooperation in its defense.
12. Term and termination
Either party may terminate as set out in the order or, for free/evaluation use, at any time. On
termination we will, on request and within 30 days, make your Customer Content available for export
and then delete it per the Privacy Policy retention terms, except where retention is legally required.
13. Governing law and disputes
These Terms are governed by the laws of the Republic of Panama, without regard to conflict-of-laws rules.
The parties will first attempt to resolve any dispute in good faith; failing that, disputes are subject to
the exclusive jurisdiction of the competent courts of Panama City, Panama.
14. Changes to these Terms
We may update these Terms; material changes will be notified. Continued use after the effective date of
a change constitutes acceptance.
15. Contact
ChainGPT AI S.A., Republic of Panama. Email: legal@chaingpt.org.